The relationship between positive organizational behavior and demographic factors of banking industry managers with their communication quotient (Case study: Keshavarzi bank)

Document Type : Original Article


1 Phd in Public Administrative Management (Organizational Behavior), Roudehen Branch, Islamic Azad University, Roudehen , Iran

2 Accociate Professor of Management, Central Tehran Branch, Islamic Azad University,Tehran, Iran


Communication quotient of a manager helps him to adjust his communication style. In this research, the researcher has investigated the positive organizational behavior and demographic factors affecting the communication quotient of managers in the keshavarzi Bank. This research is applied in terms of purpose and descriptive in terms of data collection. The statistical population includes managers, assistants and experts of the keshavarzi bank in the whole of Tehran province in the number of 387 people, and based on Morgan 's table, the sample number was calculated to be 193 people, who were selected using random sampling method. The research tools were the standard psychological capital questionnaires of Luthans et al. (2007) and Burmester 's communication competence (1988). The validity of the questionnaires was confirmed based on face and content validity, 0.893, and Cronbach's alpha method was used for the reliability of the questionnaire, and its values were 0.79 for the psychological capital questionnaire and 0.83 for the communicative competency. Data analysis was done at two descriptive and inferential levels using the correlation method. The findings showed that demographic factors and variables of positive organizational behavior have created a positive and significant relationship with communication quotient. But among the personality traits, only gender variable 25 percent and marriage variable 35 percent; And in the dimensions of positive organizational behavior, only the dimension of optimism 30 percent was able to explain the changes in communication quotient.


Main Subjects